1. About this Privacy Policy
Joyful Little Spaces respects your privacy and is committed to handling personal information in a fair, transparent and responsible way. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our soft play hire, outdoor games, party hire, booking, delivery, setup, customer service, website and social media activities.
2. Personal information we collect
The personal information we collect depends on how you interact with us. It may include your name, phone number, email address, delivery or event address, billing details, preferred contact method and event details.
For bookings and enquiries, we may collect event dates, location of the event, venue details, access instructions, parking or loading information, package interest, hire items requested, safety or site requirements, and information needed to deliver and set up equipment safely.
We may collect payment-related information, such as whether an invoice, deposit, balance, additional fee or refund has been paid. If payments are made by bank transfer, we may receive your name, transaction reference and payment details shown on our bank records. We do not intentionally store full credit card details.
If you communicate with us, we may collect the contents of enquiries, emails, text messages, social media messages, call notes, feedback, complaints, photographs, reviews or testimonials.
We may collect images, names, social media handles and related content if photos, videos or testimonials are provided to us or if we are tagged on social media. We will not intentionally publish identifiable images of children for marketing unless we have appropriate consent from a parent, guardian or authorised person.
When you use our website, we may collect technical information such as IP address, browser type, device information, pages viewed, referring website, approximate location data, cookies and analytics information.
3. How we collect personal information
We usually collect personal information directly from you when you complete an enquiry form, booking form, quote request, customer intake form, waiver or acknowledgement, or when you contact us by email, phone, text message, website form, social media or another communication channel.
We may collect personal information through our website, online forms, payment records, invoice system, email marketing platform, social media pages, competition or promotion forms, and analytics or cookie tools.
We may also collect personal information through Google services used by Joyful Little Spaces, including our Google Business Profile, Google email account, online forms, calendar tools, document storage or other Google business tools used to manage enquiries and bookings.
4. Why we collect and use personal information
We collect and use personal information to:
- respond to enquiries and provide quotes;
- process bookings, issue invoices, confirm payments and manage refunds;
- deliver, set up and collect hire equipment;
- assess site suitability, delivery access and event logistics;
- communicate with you before and after your booking;
- deal with damage, cleaning, incident, safety, refund or complaint issues;
- administration, record keeping, insurance, legal compliance, debt recovery, dispute resolution, fraud prevention, business planning and improving our services; and/or
- send marketing communications where permitted by law or with your consent.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business or provide our services. This may include disclosure to employees, contractors, delivery drivers, setup staff, venues, event organisers, payment processors, booking platforms, website hosts, IT providers, email and SMS platforms, marketing platforms, accountants, insurers, lawyers, debt recovery providers and other professional advisers.
We may disclose personal information where required or authorised by law, including to regulators, law enforcement bodies, courts, tribunals, government agencies or other parties where necessary to protect our legal rights, respond to a dispute, investigate an incident or comply with a legal obligation. We do not sell personal information to third parties.
6. Payments and online platforms
If you make a payment by bank transfer, your payment will be processed through your financial institution and our bank. We may receive transaction information needed to identify, confirm, reconcile or refund your booking.
If payment is made through a third-party payment platform, booking system or website platform, that provider may collect and process information under its own privacy policy and terms. We will update this Privacy Policy where needed to reflect material changes to our systems.
7. Photos, videos, reviews and social media
We may ask customers for permission to use photos, videos, reviews or testimonials for website, social media, advertising or promotional purposes. We do not intend to publish identifiable faces of children. If an image or video contains an identifiable child, we will not intentionally publish it unless we have appropriate permission from a parent, guardian or authorised person.
You may withdraw consent for future use of your photo, video, review or testimonial at any time by contacting us. We will take reasonable steps to cease future use, but we may not be able to remove material that has already been printed, shared by others or cached by third-party platforms.
8. Cookies, analytics and website use
Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, improve user experience, understand website traffic, measure marketing performance and remember preferences. These tools may collect technical information such as IP address, browser type, device information, pages viewed, time spent on the website, approximate location and referring website.
9. Overseas disclosure
Some service providers we use may store or process information outside of Australia. This may occur where we use cloud-based website, email, booking, payment, analytics, marketing or social media platforms with servers or support teams located overseas. The countries in which information may be stored or processed will depend on the platforms used by Joyful Little Spaces from time to time.
10. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet, email, text message or social media.
We keep personal information for as long as reasonably required for booking administration, customer support, accounting, tax, insurance, legal, dispute resolution and business record purposes. When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
11. Accessing and correcting personal information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, out of date or misleading. We may need to verify your identity before responding to an access or correction request. In some circumstances, we may refuse access or correction where permitted by law.
12. Marketing communications
If you subscribe to our mailing list, enter a promotion, make an enquiry or book with us, we may send occasional updates, offers or information about our services where permitted by law. You can unsubscribe or ask us to stop sending marketing communications at any time.
13. Children’s privacy
Our services are directed to parents, guardians, carers, event hosts and adults making bookings. We do not knowingly collect personal information directly from children without the involvement or consent of a parent, guardian or authorised adult.
Customers should avoid sending us unnecessary personal information about children. In the event that information about a child is required for safety, booking or incident purposes, we will handle it carefully and use it only for the relevant purpose.
14. Complaints and questions
If you have a question, concern or complaint about how we handle personal information, please contact us at enquiries@joyfullittlespaces.com. We will consider your complaint and respond within a reasonable time.
If the Privacy Act 1988 (Cth) applies to Joyful Little Spaces and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, website, systems, legal obligations or privacy practices. The current version will be published on our website or otherwise made available to customers.